Delivery Policy

We ship most items throughout Sarawak and Sabah within 3 to 7 working days. Working days include Monday-Friday, excluding holidays.

***Next day delivery for location within 10km radius.

Ensuring an On-Time Delivery
Please ensure the delivery address, receiver’s name and contact numbers are accurate and complete (including any business name if delivering to a work address) so that the delivery can be made on schedule. You can also specify a different delivery address while ordering and have your order delivered to your workplace or to your friends.

Delivery
Please note that time-scales for delivery and delivery charges will vary depending on the availability of the items ordered, and your address. We do not accept orders from or deliver to addresses outside East Malaysia. Please ensure that you have provided complete delivery address.Delivery of an order shall be completed when we deliver the item(s) to the address you gave us when placing your order. You own the item(s) once we have received payment in full from you in respect of such item(s) – unless and until the Contract is cancelled, in which case ownership of the item(s) reverts to us on our refund to you in respect of the cancelled item(s). The item(s) will be your responsibility from the completion of delivery of such item(s).

Incorrect address / Invalid address
If our delivery tracking system trace your address was incorrect postcode key-in, we have the right to change your delivery mode. Please enter with cautions the address to reduce time for delivery team make a arrangement for us provide the fast delivery for you.

Delivery Complaints
We are proud of products and the services which we provide. If you have any complaint, we want to put things right as quickly as possible. Please speak to our Customer Service team who will be happy to assist.If you would like to make a formal complaint, please contact us via our email complain@flexxo.com.my. We acknowledge all complaints and aim to provide a response as soon as possible.